Privacy Policy – Taysir

Effective date: 01-05-2025

At Taysir Tech FZ-LLC ("Taysir", "we", "us", or "our"), your privacy matters. This policy explains how we collect, use, share, and protect your personal information when you use the Taysir mobile app (iOS and Android) or website at https://taysir.ae.

We’re committed to handling your information responsibly and transparently, in line with the UAE’s data protection framework and global privacy standards.

1. What personal information do we collect?

We collect only what we need to provide a safe, efficient, and user-friendly platform.

When you create or use a Taysir account, we collect:

Full name
Phone number (used for OTP login; no passwords stored)
Email address (required)
Date of birth
Profile photo, bio, skills, and preferences

As you use the platform, we collect:

Task details, communications, reviews, and ratings
Payment and payout information (processed via trusted third-party providers)
Technical data: device type, app version, IP address
Crash logs and usage analytics

If enabled, we also collect:

Location data to show nearby tasks and improve user safety
Biometric authentication (Face ID / fingerprint) for secure access — this stays on your device and is never stored by us
Push notification preferences and interaction history

We use cookies and mobile identifiers to understand how the platform is used and to improve performance.

2. How do we collect your information?

We collect information when you:

Register or verify your account
Post, accept, or complete tasks
Communicate with other users or support
Use app features (like location or biometric login)
Interact with marketing or system notifications
Navigate the app or website

Some information is collected automatically through device analytics, crash reporting tools, or third-party services (e.g. Stripe for payments).

3. Why do we collect your information?

We use your personal information to:

Create and manage your account securely
Match you with tasks and taskers in your area
Support in-app messaging and task completion
Process payments and withdrawals
Prevent fraud and protect our community
Provide customer support
Improve app features and performance
Send essential updates, task alerts, or marketing (if opted in)

We do not collect more information than necessary — and we never sell your personal data.

4. Do we send notifications or marketing?

Yes — but you’re in control.

Push notifications

We’ll send alerts for new tasks, chat messages, payments, and app activity. You can adjust these in your device settings at any time.

Transactional messages

We use SMS or email for things like:

OTP verification codes
Account updates
Task and payment confirmations

These are required for basic app use and cannot be disabled without deleting your account.

Marketing

If you opt in, we may contact you about new features, offers, or helpful tips. You can opt out through app settings or by emailing support@taysir.ae.

5. Who do we share your information with?

We may share your data with:

Other users (e.g. your profile is shown when posting or responding to tasks)
Service providers that support our platform (e.g. hosting, analytics, payment processing)
Regulators, if legally required
Business partners, if we undergo a restructure, acquisition, or merger (we’ll notify you)

We only work with trusted providers and ensure all third-party access is limited, secure, and purpose-specific.

6. Where is your data stored?

Your data may be processed in secure data centers inside or outside the UAE. We use leading cloud providers and follow industry best practices to protect your information wherever it’s stored.

7. How do we protect your data?

We take data security seriously. We use:

Encrypted communication (HTTPS)
Secure cloud infrastructure
OTP-based login (we don’t store passwords)
Optional biometric authentication
Internal access controls and regular monitoring

While no system is 100% immune to threats, we actively monitor and improve our protections.

8. How can you manage or delete your data?

You can:

Update your profile at any time
Manage notification, location, and marketing preferences in the app
Delete your account instantly — just go to your account settings and tap “Delete Account”

Deletion is immediate and permanent
All associated data is removed unless retention is required by law

Need help? Email support@taysir.ae.

9. Do we use cookies or tracking tools?

Yes. We use cookies and tracking tools for:

Understanding how users interact with the platform
Improving performance and troubleshooting issues
(Optional) personalized content or advertising

You can control cookie settings in your device’s system preferences.

10. Is the platform for children?

No. Taysir is only available to users 18 years and older. We do not knowingly collect information from minors. If we learn that a user is under 18, we will delete their account and data.

11. What happens if this policy changes?

We may update this Privacy Policy from time to time. If changes are significant, we’ll let you know via the app or email.

You can always view the latest version on our website: https://taysir.ae/privacy-policy

12. Questions or concerns?

We’re here to help.

Taysir Tech FZ-LLC

Email: support@taysir.ae

Website: https://taysir.ae